Technical Implementation Manager

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Technical Implementation Manager

[only for applicants with a currently valid EU work and residence permit]

Full-time · Amsterdam/Groningen

Sentinels (Financial Risk & Compliance Software Solution)

The financial ecosystem has been facing substantial changes. Financial institutions are struggling to meet the requirements of regulators, and current anti-money laundering solutions are falling short of their needs. At the root of financial crime are felonies involving drugs, human trafficking and terrorism.

But there’s hope! Artificial intelligence and machine learning offer the promise to help effectively detect criminals. The Sentinels team is building a cutting-edge transaction monitoring product to help financial institutions meet pressing regulatory requirements, improve compliance workflow, maximise their customer experience, and balance the fight against financial crime.  

Technical Implementation Manager | Customer Success Team

As Technical Implementation Manager you provide support by guiding our customers through the onboarding and technical implementation steps needed for swift onboarding to our AML software tool.

Stakeholder management comes naturally to you, as you work confidently with our customers' project teams. You will fill a unique space in the overall service lifecycle and customer journey of Sentinels and ensure continuous improvements of this process in close collaboration with the Customer Success manager. You take ownership in guiding all stakeholders through a swift implementation and onboarding process.

The Technical Implementation Manager reports to the Head of Customer Success of Sentinels. The role will be based in either our Groningen or Amsterdam office. 

Responsibilities

Project Management & Technical Onboarding

  • You will manage several onboarding projects simultaneously and keep track and report on progress.
  • You are responsible for the full onboarding process from the moment the customer contract is signed. You will set up a detailed implementation plan and carefully follow up on each technical step in the process together with the customer and have regular check-in meetings with them.
  • Our customers need to integrate with our software and you will assist them in data & payment flow mapping, setting up the data-feed and if needed, liaise with our tech team to problem-solve.
  • In general, you will take the lead on all technical steps in the integration: from data analysis to configuration of Business Rules/Models, roles, workflows and always working closely with the customer.
  • Continuous improvement and monitoring of the quality of the processes in general are key in this function. We are a fast-growing team with lots of room for improvement and efficiency gains. You can be a catalyst in this trajectory

Product Specialist

After onboarding, you will continue to play a key role in making sure our customers get full value out of Sentinels

  • Act as a product expert and use this knowledge to effectively guide customers towards their desired outcomes and train them to use our solution effectively
  • Manage customer requests in our customer ticketing system: review, verify and diagnose bugs, answer questions and provide guidance with constant attention to promoting “simple solutions” and work cross-departmentally to find solutions to issues.
  • Co-develop and maintain documentation and procedures (internal and external)

Skills and Experience

  • Experience in fin-tech, and the world of AML/CFT
  • (applied) University degree

  • At least 5 years working experience in project and/or (technical) implementation management or have experience as a product owner
  • Technical, IT related experience (e.g having worked on software engineering projects, in developer or support role)
  • Experience working with business-to-business API and systems integration and being well able to link data requirements to product capabilities
  • Analytical mindset and problem-solving skills
  • Critical and constructive thinker
  • Strong communicator and influencer; team player & ability to work with cross-functional teams to deliver a common goal
  • Good communication skills in English are required, any other language is a plus
  • Flexibility, curiosity and eagerness to learn are behaviours you take serious

Join Sentinels!

We are a team of innovators, at the forefront of technical knowledge and cutting-edge techniques. From research to prototype, from feature validation to new product launch - innovation is at the heart of everything we do.

We hire quirky talents who dare to take a stand and explore new directions. We empower our team to be self-leading, take initiative and experiment. Because we believe that creative and fulfilled people build the most helpful and inventive products.

We offer:

  • A fun, innovative atmosphere
  • An entrepreneurial environment where you learn more every day
  • Personal responsibility with a ton of autonomy
  • A chance to see your work make a real difference in the real world
  • Great hangouts with brilliant people, and lots of cake! (These engineers really do love cake…)

If you think this sounds interesting, we’d love to hear from you!

Ready to apply? Then press the apply now button!